“We had a wonderful, relaxing and restorative visit – you keep a lovely inn.
We completely forgot about the outside world once we were here. Thanks.”
Barrie Levinson and Coert Vonk, Portland, OR

Please review our policies before continuing the online booking process


Accommodations Policy:

All guestrooms, the lodge common areas and the grounds are entirely nonsmoking, in consideration of all our guests and our fragile environment.We do have a small smoking section on the northwest end of our lodge deck, which is the only place smoking is permitted on the premises. We appreciate your cooperation.

Check-in time is 4pm, however you are welcome to arrive earlier if your plans permit and enjoy the lodge grounds, walk our trails, take a canoe out or simply relax in the lodge or on our wrap-around decks. Check-out time is 10am; late departures can often be accommodated, however please let us know ahead of time if you need to depart our Crater Lake National Park lodging after 10am.

Many lodge amenities are free:

These include our WiFi Internet access throughout the lodge, birding guides, binoculars and spotting scope, books, magazines, games and puzzles, small library of DVDs and VHS tapes, DVD/VCR player, guest microwave, deck furniture, ponds and on property hiking trails. Access to our fully outfitted commercial kitchen is included with both individual room and full lodge rentals…all food prep, service and cleanup materials and equipment is provided, all you bring is the food!

Other amenities have a small additional charge, including canoe and drift boat rentals (complete with paddles, oars and life jackets), snowshoe rentals, doggie daycare, and items purchased in our gift shop.

Reservation and Cancellation Policy:

We are a small country lodge, and so require reservations in order to ensure we have supplies and staff on hand to fully accommodate your stay. Overnight reservations are requested at least 14 days prior to your arrival to our dog-friendly lodging in Oregon. Please note that many reservations are made 6-12 months in advance during peak periods, holidays and special events, so we recommend you book as early as possible to secure your first choice availability for Crystalwood Lodge, pet friendly lodging Oregon.

Reservations must be secured by credit card or personal check in the amount of a deposit of 1/2 of your stay, or the first nights’ lodging, whichever is greater. The remaining balance will be billed upon your arrival. Cancellations may be made up to 30 days prior to arrival with a refund of 1/2 of the deposit amount. Cancellations 30 days or less prior to your scheduled arrival are non-refundable unless the room nights are rebooked. Day of arrival cancellations, no-shows and early departures will be charged for the entire reserved stay unless the room nights can be rebooked.

Crystalwood Lodge Exclusive Deposit and Cancellation Policy— For Lodge Exclusive rentals, the deposit of 1/2 of the entire stay is required to secure the Lodge Exclusive reservation. The deposit is NON-REFUNDABLE, since we are reserving the entire facility for your use. The balance is due 30 days prior to your arrival, and at that point becomes non-refundable as well. If your plans change and you need to move your reservation,we will do so subject to availability within the same or following calendar year, for a 10% service charge change fee.

A refundable $500 cleaning and damage security deposit will be required, to cover any excess cleaning required and reimbursement for damaged or missing items. If no additional charges for excess cleaning, damage or missing items are incurred, the deposit will be refunded after the Lodge is cleaned and checked by our housekeeping staff.

No extra charge for pets or children.


A 2 night minimum is required during the summer high season, holidays and special events.

Special packages and services are available for weddings, family, recreation and business groups, seminars, events, and lodge exclusives — please call us to discuss how we can accommodate your needs.

Pet Policy:

Well-behaved and housebroken pets are welcomed on the grounds, in the lodge great room and in all the guestrooms – they are prohibited from the kitchen and dining areas in compliance with health regulations. Pet owners are required to sign a liability waiver upon arrival and assume all resopnsibility for the behavior and actions of their pet(s). Please ensure your dogs are on-leash in the lodge, and other pets are in carriers.

Pets must be crated if left in the guestrooms when you’re not present, such as enjoying a glass of wine or frosty mug of beer. Doggie Daycare can be provided by prior arrangement if you will be gone during the day enjoying “people-only” activities. We also feature a self-serve dog-washing facility if your 4-legged buddies get dirty from the day’s outings. Pets need to be clean prior to bringing them into the lodge.

For their own protection, all pets must be current on vaccinations, proof of vaccination must be presented if needed. And please — no fleas!!! Ensure your pets are flea-free prior to their arrival. Flea and tick control products are also available for purchase at the lodge and will be required if there is a problem. We do have heart worm in this area so please plan on protecting your pet accordingly. We do not have problems with fleas or ticks.

Dogs are welcome to stay in the guestrooms overnight in crates we provide, or feel free to bring your own. Some guests prefer to bring dog beds which are also fine. If your pet is apt to get onto the bedding, we kindly request you cover it with a clean sheet/blanket of your own, or use one of the extra coverings we provide in our hallway chest expressly for that purpose. All guestrooms, bedding and linens are thoroughly cleaned and sanitized after each guest and we pride out selves in having no “doggie smell” or other reminders of prior or current four-legged guests..

Aggressive dogs are not allowed and will not be tolerated. Dogs showing signs of aggression to humans or other animals will be required to be restrained or crated, or will be asked to leave without refund.

Owners are required to pick up after their pets throughout the grounds; scoops, bags and receptables are provided for your convenience.